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Explore How aston138 Protects Your Privacy

aston138 collects only the personal data we genuinely need to operate your account, process withdrawals, and keep your transactions secure — whether you deposit via DANA, OVO, GoPay…

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS transaction privacyAccount data access within 72 hoursNo third-party sale of your dataRetention policy clearly defined
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aston138 Explore How aston138 Protects Your Privacy
PRIVACY CONTACT PATHS

Reach Us With Any Privacy Request

If you want to access, correct, or delete the personal data we hold about you, our privacy support team is reachable seven days a week between 08:00 and 23:00 Western Indonesia Time. Whether you're in Makassar or anywhere else in the archipelago, we respond to data requests within 72 hours of receipt and confirm completion within 14 calendar days. Use any of the three contact channels below to start a privacy request.

Team online

Live Chat

Our live chat channel handles privacy requests in real time, available daily from 08:00 to 23:00 WIB. Agents can raise a formal data access or deletion ticket on your behalf during the same session.

Email Support

Send your privacy request to our dedicated support email address. Include your registered account username and the specific data action you need — access, correction, or removal — and we will respond within 72 hours.

Help Centre Ticket

Log into your aston138 account, navigate to Settings, then select Privacy Request under the Help Centre tab. The form routes directly to our data team and creates a trackable ticket with a reference number.

DATA HANDLING PRACTICES

Browse Our Six Core Privacy Commitments

aston138 has structured its data practices around six concrete commitments so you always know what happens with the information you share.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure which lobby sections you visit most. You can adjust cookie preferences from the footer of any page on aston138.top at any time.

Payment Data Security

DANA, OVO, GoPay, and QRIS transaction identifiers are encrypted using AES-256 at the point of entry. We never store full payment credentials on our servers; only anonymised reference tokens pass through our systems.

Account Access Logs

Every login, password change, and withdrawal request is logged with a timestamp and device fingerprint. If we detect a login from an unrecognised device, we trigger a verification step before granting access.

Data Retention Schedule

Active account data is kept while your account remains open. After account closure, identity verification records are held for five years as required; anonymised session data is purged after 24 months.

Third-Party Sharing Limits

We share data only with payment processors handling DANA, OVO, GoPay, or QRIS transactions, and with game studios for session validation. We do not sell your personal data to advertisers or data brokers under any circumstance.

Your Right to Request Changes

You may request a full export of your personal data, ask us to correct any inaccurate record, or ask us to delete your account data entirely. All requests are acknowledged within 72 hours and completed within 14 days.

Switch to the Answers You Actually Need

These are the questions our account holders ask most often about privacy, data access, and how we handle the personal information tied to their aston138 accounts. Each answer is specific to how our systems actually work — not a generic legal boilerplate response.

We collect your name, email address, phone number, date of birth, and the payment identifiers linked to your chosen method — DANA, OVO, GoPay, or QRIS. We also record device type and IP address for security verification purposes.

Log into your account, go to Settings, and select Privacy Request under the Help Centre tab. Alternatively, email our support team directly. We will send a full data export to your registered email address within 14 calendar days of receiving your request.

We share data only where necessary — specifically with DANA, OVO, GoPay, and QRIS processors to complete your transactions, and with game studios for session validation. We do not sell or rent your personal information to any outside party.

Identity verification records are retained for five years after account closure in line with financial compliance obligations. Anonymised session and navigation data is deleted after 24 months. Payment reference tokens are purged once the retention window closes.

Yes. Submit a deletion request via live chat, email, or the in-account Privacy Request form. We will remove all non-compliance-mandated data within 14 days and send you a written confirmation once the deletion is complete.

Payment identifiers for QRIS and GoPay are encrypted with AES-256 at the moment they enter our system. We store only anonymised reference tokens — never your full payment credentials — so your financial details are never exposed on our servers.

Your right to access, correct, or delete your data depends on local law in your jurisdiction. Where local law permits, you may exercise these rights at any time by contacting our privacy support team through any of the three channels listed on this page.

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